The ServiceNow system administrator and application admin can configure a time to automatically check the catalog request status. Once the catalog request is submitted to vRealize Automation, the system uses this configured time to automatically check the request status then update the status accordingly.

Prerequisites

You must be the system administrator or application admin.

Procedure

  1. Log in to ServiceNow as a system administrator or application admin.
  2. From the left pane, go to vRealize Automation > System Properties.
  3. In Search, search for x_vmw_cloudservice.vRACSWorkflowTimerToCheckRequestStatus.
  4. Open the record and in Value, enter the time in seconds.

    The default time is set to 60 seconds.

  5. Click Update.