The vRealize Automation for ServiceNow ITSM application requires the application access from the ServiceNow tables to work. The ITSM application create, read, update, and delete the records in the tables using script. These tables provides the required access to ITSM application.

Prerequisites

You must be the system administrator in the ServiceNow.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, go to System Definition > Tables.
  3. To provide the question_choice table access:
    1. In the Search box, search for the question_choice table name.
    2. Click the label name link to open the table details.
    3. On the Application Access tab, check the can read, can create, can update, and can delete boxes for the table.
    4. Click Update to provide the permission.
  4. To provide the sc_cat_item_category table access:
    1. In the Search box, search for the sc_cat_item_category table name.
    2. Click the label name link to open the table details.
    3. On the Application Access tab, check the can read, can create, can update, and can delete boxes for the table.
    4. Click Update to provide the permission.
  5. If by default the item_option_new table access is not available, then provide the access:
    1. In the Search box, search for the item_option_new table name.
    2. Click the label name link to open the table details.
    3. On the Application Access tab, check the can read, can create, can update, and can delete boxes for the table.
    4. Click Update to provide the permission.
  6. If by default the sc_cat_item_user_criteria_mtom table access is not available, then provide the access:
    1. In the Search box, search for the sc_cat_item_user_criteria_mtom table name.
    2. Click the label name link to open the table details.
    3. On the Application Access tab, check the can read, can create, and can update boxes for the table.
    4. Click Update to provide the permission.