If you previously downloaded the vRealize Automation for ServiceNow ITSM application version 8.x from the ServiceNow store, you can update it to version 8.3 in your instance. From the vRealize Automation for ServiceNow ITSM application version 8.3, the Service Portal will be available as a default portal for deployments and day-2.

Prerequisites

  • You must be the system administrator in the ServiceNow.

  • Deactivate these scheduled jobs that are specific to the vRealize Automation for ServiceNow ITSM application for ServiceNow:

    • vRA Generate API Token

    • vRA Import Project

    • vRA Import Catalog

    • vRA Import Resources and CMDB

    • vRA Delete Queue

  • The user criteria scoped API plug-in must be installed. See Install the User Criteria Scoped API plug-in.

  • The CMDB plug-in must be installed. See Install the CMDB plug-in.

  • A data source choice list must be created. See Create a Data Source Choice in ServiceNow.

  • If you are upgrading from ITSM 8.2.2 or earlier version and facing the issue with version unrelase, you must delete the catalog items for which you are facing issue.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. In the left pange, click System Applications > All Available Applications > All.
  3. Search for the VMware vRealize Automation ITSM Application 8.3.
  4. Select version 8.3 and click Update.

    The VMware vRealize Automation for ServiceNow ITSM application version is updated to 8.3.

    After the update, all scheduled jobs are moved into the active state. If they do not activate automatically, you can activate them manually.

    Note:

    The Service Portal is available as a default portal to view all the catalog items and all the existing entitlements for catalog items and day-2 actions for the users will be converted into user criteria.

  5. Provide the required access for the question_choice table. See Enable Application Access.
    Note:

    From the version 8.2.2 of VMware vRealize Automation for ServiceNow ITSM application, the ITIL role is not required.

  6. Run the schedule jobs:
    1. In the left pange, click vRealize Automation > Job Schedules.
    2. Run the vRA Import Project scheduled jobs.