The user criteria control the accessibility of categories and catalog items in the Service Catalog. The ServiceNow system administrator can create user criteria for the Service Portal in the VMware vRealize Automation for ServiceNow ITSM application scope.
You must create entitlement using the user criteria. To create the user criteria records in the Service Catalog, see Create User Criteria Record.
To assign the user criteria to items and categories in the Service Catalog, see Apply User Criteria to Items and Categories.
You must have x_vmw_cloudservice.vra_end_user to access catalog items on Service portal or Native UI in the VMware vRealize Automation for ServiceNow ITSM application.