The ServiceNow system administrator and application admin can define an end time to stop verifying the requests status.

Prerequisites

You must be the system administrator or application admin.

Procedure

  1. Log in to ServiceNow as a system administrator or application admin.
  2. From the left pane, go to vRealize Automation > System Properties.
  3. In Search, search for x_vmw_cloudservice.vRACSTimeToCancelRequestWorkflow.
  4. Open the record and in Value, enter the time in seconds.

    The default time is set to 1200 seconds.

  5. Click Update.