The ServiceNow system administrator requires to update the workflow turnstile activity sys_ids for the system properties, if the system administrator check out or publish the vRealize Automation Request Workflow.

Prerequisites

You must be the ServiceNow system administrator.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. From the left pane, go to vRealize Automation > System Properties.
  3. In Search, search for x_vmw_cloudservice.Request re-trigger turnstile activity sys_id.
  4. Update the sys_id and then click Update to save.
    Note:

    For more information on accessing the sys_ids, see Accessing the Sys IDs.

  5. In Search, search for x_vmw_cloudservice.Request Iteration turnstile activity sys_id.
  6. Update the sys_id and then click Update to save.
    Note:

    For more information on accessing the sys_ids, see Accessing the Sys IDs.