After the request is created and if the approval group is configured, the request is sent to the approval group for their approval. The members of the approval group can approve or reject the request and add their comments.

Procedure

  1. Open the User Portal, see Accessing the vRealize Automation ITSM Application User Portal.
  2. Click Activities.
  3. Click Awaiting Approval to view the list of requests that are waiting for approvals.
  4. On the deployment request:
    1. If you are viewing the requests in the list view, then from the more icon selects one of these options to approve or reject the request.
      • Approve: If the request information is correct, provide your feedback in Type your message here text box, and then click Approve. The request is approved and the deployment proceeds.

      • Reject: If the requested information is incorrect, provide your feedback in Type your message here text box, and then click Reject. The request is rejected.

      OR

    2. Click the request name link to view the request details. Review the request information, and then select one of these options to approve or reject the request.
      • Approve: If the request information is correct, provide your feedback in Type your message here text box then click Approve. The request is approved and deployment proceeds.

      • Reject: If the requested information is incorrect, provide your feedback in Type your message here text box then click Reject. The request is Rejected.

      Note:

      It is mandatory to add comments while approving or rejecting the request.

Results

The request status is updated.

If the status is Approved, a request is submitted on the vRealize Automation instance and vRealize Automation starts working on the request. Until the deployment and related resource provisioning of the request is completed in vRealize Automation, the status of the request in the User Portal appears as Open/In Progress.

A request on the User Portal can have these statuses:

  • Create Successful: The requested deployment is created successfully.

  • Create Failed: The requested deployment is not created successfully.

  • Create In-progress: The requested deployment is in progress.

  • Update Successful: The requested deployment is updated successfully.

  • Update Failed: The requested deployment update failed.

Note:

If the deployment is successfully deployed, on the Summary Overview tab, the Deployment Summary takes a fraction of time to update.