The vRealize Automation for ServiceNow ITSM application 8.3 is available on the ServiceNow store and below are the highlights of the release.

Highlights

  • After you have installed the vRealize Automation for ServiceNow ITSM Application 8.3, the Service Portal and Native UI will be available as default portal. The User portal will be disabled.

  • After you have updated to the vRealize Automation for ServiceNow ITSM Application 8.3, the Service Portal and Native UI will be available as default portal. The User portal will be disabled. Entitlements from User Portal will be migrated as User Criteria.

  • If required, you can enable the User Portal. For more information, see Configure the User Portal.