Before the installation of VMware vRealize Automation for ServiceNow ITSM application, you must configure a MID server. The configured MID Server acts as a communication bridge between the ServiceNow platform and the VMware vRealize Automation application.

Refer to the ServiceNow documentation to install a MID Server.

Note:
  • For better performance, use a dedicated MID Server for the VMware vRealize Automation for ServiceNow ITSM application.

  • The MID Server configuration is not required if you are using the VMware vRealize Automation Cloud version.