If the ServiceNow service administrator has configured the User Portal they can go back to Service Portal.

Prerequisites

You must be either the ServiceNow system administrator or application admin.

Procedure

  1. Log in to the ServiceNow as a system administrator or application admin.
  2. From the left pane, go to vRealize Automation > System Properties:
  3. Set the Service Portal property to true:
    1. In Search, search for x_vmw_cloudservice.vRA Servicenow UI.
    2. Set the Value to true.
    3. Click Update.
  4. Update the parent category sys_id:
    1. In the left pane, search for sc_category.list.
    2. Right-click on required category and select Copy sys_id.
    3. From the left pane, go to vRealize Automation > System Properties:
    4. In Search, search for x_vmw_cloudservice.vra_parent_category.
    5. Open the record and in Value, delete the existing value, and paste the sys_id copied in the previous step.
    6. Click Update.
  5. Add the Service Catalog Sys ID:
    1. In the left pane, search for sc_catalog.list.
    2. Right-click on Service Catalog and select Copy sys_id.
    3. From the left pane, go to vRealize Automation > System Properties:
    4. In Search, search for x_vmw_cloudservice.cas_catalog_sysid.
    5. Open the record and in Value, delete the existing value, and paste the sys_id copied in the previous step.
    6. Click Update.
  6. Run the scheduled job:
    1. From the left pane, go to vRealize Automation > Job Schedules.
    2. Run thevRA Import Project scheduled jobs.