From the VMware vRealize Automation for ServiceNow ITSM application version 8.3, the Service Portal will be available as a default portal. However, the ServiceNow system administrator or application admin can configure the User Portal for the VMware vRealize Automation for ServiceNow ITSM application.

Prerequisites

You must be the ServiceNow system administrator or application admin.

Procedure

  1. Log in to ServiceNow as a system administrator or application admin.
  2. From the left pane, go to vRealize Automation > System Properties:
  3. Set the Service Portal property to false:
    1. In Search, search for x_vmw_cloudservice.vRA Servicenow UI.
    2. Set the Value to false.
    3. Click Update.
  4. Delete the Parent category value:
    1. In Search, search for x_vmw_cloudservice.vra_parent_category.
    2. Open the record and in Value, delete the existing value.
    3. Click Update.
  5. Add the VMware Cloud Automation Catalog Sys ID:
    1. In the left pane, search for sc_catalog.list.
    2. Right-click on VMware Cloud Automation Catalog and select Copy sys_id.
    3. From the left pane, go to vRealize Automation > System Properties:
    4. In Search, search for x_vmw_cloudservice.cas_catalog_sysid.
    5. Open the record and in Value, delete the existing value, and paste the sys_id copied in the previous step.
    6. Click Update.
  6. Run the scheduled job:
    1. From the left pane,go to vRealize Automation > Job Schedules.
    2. Run the vRA Import Project scheduled jobs.