To use the User Portal, the system administrator or application admin is required to create entitlements for projects, catalog items, day-2 actions, and assign them to users.

Prerequisites

You must be the system administrator or application admin in ServiceNow.

Procedure

  1. Log in to ServiceNow as a system administrator or application admin user.
  2. From the left pane, go to Manage Entitlements > New.
  3. Enter the details to create the entitlement.

    Field

    Description

    Name

    Name for entitlement.

    Description

    Description for entitlement.

    Endpoint

    Endpoint to associate with the entitlement.

    Projects

    Click the lock icon to view the imported projects from vRealize Automation. Search for the desired projects, and then select the projects from the list.

    Catalog items

    Click the lock icon to view the catalog items associated with the selected projects. Search for the desired catalog items, and then select the catalog items from the list.

    Deployment Actions

    Click the lock icon to view the deployment actions associated with the selected endpoint, and then select the desired deployment action from the list. The VMware vRealize Automation for ServiceNow ITSM application supports these deployment actions:

    • Change Lease

    • Delete

    • Power on

    • Power off

    • Update

    Machine Actions

    Click the lock icon to view the action that the user can perform on the virtual machine, and then select the desired action from the list. The VMware vRealize Automation for ServiceNow ITSM application supports these machine actions:

    • Add Disk

    • Compute Relocate

    • Create Snapshot

    • Delete

    • Delete Snapshot

    • Power off

    • Power on

    • Reboot

    • Remove Disk

    • Reset

    • Resize

    • Resize Boot Disk

    • Resize Disk

    • Restart

    • Revert to Snapshot

    • Shutdown

    • Suspend

    Entitled Users

    Click the lock icon to view the list of users, and then search for the desired users to select.

    Entitled Groups

    Select the user groups that should be entitled to see catalog items and day 2 actions on deployments and resources.

    Active

    Select to activate or Inactivate the entitlements.

    Note:

    The Inactive entitlement does not display in the Service Portal and User Portal. The ServiceNow system administrator can view the catalog items and deployments irrespective of entitlements but action entitlement applies to the system administrator.

  4. Click Submit to create the entitlements.
  5. Repeat steps from 2 to 4 to create additional entitlements.