Add a ServiceNow Account

You can add ServiceNow as a data source in vRealize Network Insight and fetch your application and tier details. The ServiceNow Configuration Management Database (CMDB) provides you with full visibility of software and hardware infrastructure and the relation between them in your data center. This visibility helps you in managing your inventory.

With ServiceNow integration, vRealize Network Insight can discover applications available in ServiceNow CMDB to enable you to directly add them into vRealize Network Insight.

Prerequisites

• You must verify the following information:

  • The data source and its version is supported in vRealize Network Insight. For more information, see Supported Products and Versions.
  • The data source follows VMware Ports and Protocols supported in vRealize Network Insight. For more information, see VMware Ports and Protocols VMware Ports and Protocols.
• You must have one of the following privileges to your role:

  • Read only admin role for all the privileges
  • Read only itil role for the minimum necessary privileges
  • Access to the following tables/APIs:

    APIs	Table	Permission Type
    /stats.do	--	Required
    /api/now/v1/cimodel/cmdb_ci/fullclasshierarchy	--	Required
    /api/now/v2/table/cmdb_rel_type	cmdb_rel_type	Required
    /api/now/v2/table/cmdb_ci	cmdb_ci	Required
    /api/now/v2/table/cmdb_ci_service_discovered	cmdb_ci_service_discovered	Required
    /api/now/v2/table/cmdb_rel_ci	cmdb_rel_ci	Required
    /api/now/v2/table/cmdb_ci_translation_rule	cmdb_ci_translation_rule	Required
    /api/now/v2/table/cmdb_ci_cluster_node	cmdb_ci_cluster_node	Required
    /api/now/v2/table/cmdb_ci_vm_instance	cmdb_ci_vm_instance	Required
    /api/now/v2/table/cmdb_ci_cluster	cmdb_ci_cluster	Required
    /api/now/v2/table/cmdb_ci_lb_service	cmdb_ci_lb_service	Required
    /api/now/v2/table/cmdb_ci_vmware_instance	cmdb_ci_vmware_instance	Required
    /api/now/v2/table/cmdb_ci_network_adapter	cmdb_ci_network_adapter	Required
    /api/now/v2/table/cmdb_ci_appl	cmdb_ci_appl	Required
    /api/now/v2/table/cmdb_ci_spkg	cmdb_ci_spkg	Required
    /api/now/v2/table/cmdb_ci_computer	cmdb_ci_computer	Required
    /api/now/v2/table/cmdb_ci_database	cmdb_ci_database	Required
    /api/now/v2/table/cmdb_ci_qualifier_manual_connection	cmdb_ci_qualifier_manual_connection	Required
    /api/now/v2/table/cmdb_ci_endpoint	cmdb_ci_endpoint	Required
    /api/now/v2/table/sys_audit_delete	sys_audit_delete	Optional
    /api/now/v2/table/sys_user	sys_user	Optional
    /api/now/v2/table/sys_properties	sys_properties	Optional

    Note: If you do not have access to tables/APIs marked as Optional, then vRealize Network Insight runs the application discovery at every 12 hours. And if you have access to tables/APIs marked as Optional, vRealize Network Insight runs application discovery at every 30 minutes.

Procedure

1. From the left navigation pane, go to Settings > Accounts and Data Sources.
2. Click Add Source.
3. Under CMDBs, select ServiceNow.
4. On the Add a new ServiceNow Account or Source page, provide the following details:

   Option	Action
   Collector (Proxy) VM	Select a collector VM from the drop-down menu.
   IP Address/FQDN	Enter the IP address or the FQDN details.
   Username	Enter the user name.
   Password	Enter the password.
   Web Proxy (Optional)	Select a web proxy from the drop-down menu. Note: The Web Proxy (Optional) is visible only if you have configured a web proxy in vRealize Network Insight.

5. Click Validate.
6. To add a customized CMDB configuration, do the following:
   1. Select Customize CMDB configuration.
   2. Click download to download the default configuration file.
   3. Update the file properties. See, Customizing the CMDB Configuration.
   4. On the Add Data Source page, browse to select the updated JSON file.
   Note: If you add customize CMDB configuration, then vRealize Network Insight validates all the newly added entries for Required privileges.
7. (Optional) In the Nickname text box, enter a nickname.
8. (Optional) In the Notes text box, add a note if necessary.
9. Click Submit.

What to do next

After you add a ServiceNow data source, vRealize Network Insight discovers the applications available in the ServiceNow CMDB, which you add into vRealize Network Insight. For more information, see Discover Applications.