Problem

During agent install, new tasks do not progress beyond the Starting phase, from recent tasks. Adapter logs are not written.

Solution

Verify that the adapter instance in cloud proxy is in a Data Collecting state. If not, restart the adapter instance from the vRealize Operations Cloud user interface. From the left menu, navigate to Environment > Object Browser > Adapter Instances > VMware vRealize Application Management Adapter Instance. From the Objects tab in the right pane, select the adapter instance and click Stop Collecting and then Start Collecting.