After you have configured cloud proxy and configured a vCenter Server Cloud account, and installed an agent, you can manage the agents on the VMs from the Manage Agents tab. You can view the data centers, hosts, and clusters available in the vCenter Servers you have mapped to cloud proxy. You can start, stop, and update, and uninstall the agents on the VMs. You can also discover and manage the services on each agent that you install.

Where You Manage the Agents

To manage the agents and application services, in the menu, select Administration, and then from the left pane select Inventory. From the right pane, click the Manage Agents tab.

Table 1. Options
Options Description
Install Installs the agents on the selected VM. Select the VMs on which you want to install the agent and click the Install icon. For more information, see Install an Agent from the UI.
Uninstall Uninstalls the agent. Select the VMs on which you want to uninstall the agent and click the Uninstall icon. For more information, see Uninstall an Agent.
Update Updates agents that are at a lower version. Select the VMs on which you want to update the agent and click the Update icon. After the agents are updated, the last operation status changes to Content Upgrade Success.
Start If you have temporarily stopped sending metrics to vRealize Operations Cloud, you can use this option to start data collection for the application service.
Stop During a maintenance period, you can temporarily stop sending application service metrics to vRealize Operations Cloud. Select the VMs on which you want to stop the agent and click the Stop icon.
Manage Service You can configure and activate the application services that are discovered on the virtual machines where the agents are installed. For configuration details of each application, see Configuring Supported Application Services.
Manage Service > Remote Check Allows you to enable remote checks such as ICMP Check, UDP Check, TCP Check, and HTTP Check.
Manage Service > Custom Script Allows you to run custom scripts in the VM and collect custom data which can be then consumed as a metric. For more information, see Custom Script.
Show Detail

Displays the Summary tab of the selected VM.

All Filters Filters the VMs based on the name of the VM, the operating system it runs on, the application service discovered, and the power status of the VM.

You can also view specific details from the options in the data grid.

Table 2. Data Grid Options
Option Description
VM Name Name of the virtual machine.
Operating System Operating system installed on the VM.
Services Discovered/Configured List of the supported application services discovered on the VM.
  • A red dot against the application service indicates that the application service has been activated but there is a problem with data collection.

    When there is more than one application service of the same kind, and one of them is activated, but the other is not collecting data, a red dot is still displayed against the application service.

  • A gray dot before the application service indicates that the agent requires reactivation. The application service must be reactivated. For reactivation, see Activate an Application Service for more information.
  • A gray pause symbol indicates that the agents have stopped.
  • A green icon against the application service indicates that the application service is activated.
    You see a blue icon with three horizontal dots if there is a problem with the activation. Click the question mark for more information about the warning. The warning is also displayed in the following locations:
    • In the Objects tab for the specific application service. Move your cursor over the green icon in the Collection Status column.
    • For the specific application service, click the Show Details option from the Manage Agents tab. Move your cursor over the green icon in the top panel to view the warning message.
  • If an application service has been deactivated or not activated, you see a gray pause symbol displayed against the application service.
  • After you have added the parameters and activated the application service, the progress status is displayed until data collection starts.

Click the colored dots for more information about the application services.

Agent Status Displays the status of the agent at the end point.
  • Blue icon. Indicates that the agent is not installed.
  • Green icon. Indicates that the agent is running.
  • Red icon. Indicates that the agent has stopped.
  • Gray dot. Appears in front of the service and indicates that plugin reactivation is required.
Last Operation Status

Status of the last operation. The possible values are:

  • No Operation
  • Install Success
  • Install Failed
  • Install In Progress
  • Start Success
  • Start Failed
  • Start In Progress
  • Stop Success
  • Stop Failed
  • Stop In Progress
  • Update Success
  • Update Failed
  • Update In Progress
  • Uninstall Success
  • Uninstall Failed
  • Uninstall In Progress
  • Download Success
VM State Power status of the VMs. The possible values are:
  • Powered On
  • Powered Off
ARC FQDN of the instance of the vRealize Application Remote Collector that you are using.
Agent Version Version of the agent on the VM. A gray dot is displayed if the VM requires an update.
vCenter Name Name of the vCenter Adapter instance to which that VM resource belongs.
To manage the agent, follow these steps:
  1. Install the agent.

    For more information, see Install an Agent from the UI.

  2. Manage the application services on each agent.

    For more information, see Configure Application Services.

  3. Stop and start the agents on the VMs.
  4. Uninstall the agent.

    For more information, see Uninstall an Agent.

  5. Update agents that are at a lower version.