To monitor application services running on the target VMs, plugins must be configured in the target VMs after the agent is installed.

After you have installed the agent, you can activate plugins to monitor application services. You can also reactivate plugins that must be monitored.

  • If plugin activation requires the location of a file (for example, client certificates for SSL Trust) on the endpoint VM, the location and the files should have appropriate read permissions for the arcuser to access those files.
    Note: If the plugin displays a permission denied status, provide the arcuser with permissions to the file locations that you have specified during plugin activation.
  • Linux process activation for Pid files works only if the Pid file and its parent directories have read permission for Others.

Activate an Application Service

To monitor an application service, complete the following steps:

  1. Navigate to the Inventory > Manage Agents tab.
  2. Select the VM on which agent is already installed.
  3. Select Manage Service icon and then from the drop-down menu select the service name.
  4. Activate the application service from the right pane of the Manage <service name> Agent dialog box.
  5. Click the Add icon in the left pane to add multiple instances of the application service.
  6. Click the Delete icon in the left pane to delete instances of the application service.
  7. Enter the details for each instance that you add and click Save. For configuration details of each application, see Configuring Supported Application Services.

    For more information about the status details that appear against the application services in the Services Discovered/Configured column, see the table called Data Grid Options in Additional Operations from the Manage Agents Tab.

The following special characters are permitted in the DB user field: '[]{} (),.<> ?:!|/~@#$%^&*- _ +=

You can provide DB name lists in the following format ['DBNAME_1', 'DBNAME_2', 'DBNAME_3'] where DBNAME_1, DBNAME_2, DBNAME_3 must not contain quotes such as ' and ".
Note: When multiple VMs are selected, the Manage Service option is disabled.

Application Availability

When an application service is activated, the Application Availability metric is collected and displays if the application service is running on the VM or if it is down. 1 indicates that the application service is running on the VM and 0 indicates that the application service is down. This metric is available for all supported application services except JAVA application service.

For information about deactivating a service, see Deactivate an Application Service.