The Triggered Alerts page is a list of all the alerts generated in vRealize Operations Cloud. Use the alert list to determine the state of your environment and to begin resolving problems.
How the Triggered Alerts Page Works
By default, only active alerts are initially listed, and the alerts are grouped by Time. Review and manage the alerts in the list using the toolbar options. Select multiple rows in the list using Shift+click, Control+click.
To see the alert details, click the alert name. The alert details appear on the right, including the symptoms triggered by the alert. The system offers recommendations for addressing the alert and link to run the recommendation. A Run Action button may appear in the details. Hover over the button to learn what recommendation is performed if you click the button. Alternatively, you can view the Run button and the Suggested Fix in the Alerts data grid. You can filter by alerts that have the Run option enabled and perform the recommended task to address the alert from the Alerts data grid. Click the small box on the lower left of the alert list to include the Suggested Fix and Run columns in the data grid.
Click the name of the object on which the alert was generated to see the object details, and access additional information relating to metrics and events.
If you migrated alerts from a previous version of vRealize Operations Cloud, the alerts are listed with a cancelled status and alert details are not available.
Where You Find the All Alerts Page
In the menu, click Alerts.
Triggered Alerts Options
The alert options include toolbar and data grid options. Use the toolbar options to sort the alert list and to cancel, suspend, or manage ownership. Use the data grid to view the alerts and alert details.
Select an alert from the list to enable the Actions menu:
Cancels the selected alerts. If you configure the alert list to display only active alerts, the canceled alert is removed from the list.
Cancel alerts when you do not need to address them. Canceling an alert does not cancel the underlying condition that generated it. Canceling alerts is effective if the alert is triggered by fault and event symptoms, because these symptoms are triggered again only if subsequent faults or events occur on the monitored objects. If the alert was generated based on metric or property symptoms, the alert is canceled only until the next collection and analysis cycle. If the violating values are still present, the alert is generated again.
|Delete Canceled Alerts||Delete cancelled (inactive) alerts by doing a group selection or by individually selecting alerts. The option is disabled for active alerts.|
Suspend an alert for a specified number of minutes.
You suspend alerts when you are investigating an alert and do not want the alert to affect the health, risk, or efficiency of the object while you are working. If the problem persists after the elapsed time, the alert is reactivated and it will again affect the health, risk, or efficiency of the object.
The user who suspends the alert becomes the assigned owner.
|Assign to||Assign the alert to a user. You can search for a specific username and click Save to assign the alert to the slected user.|
As the current user, you make yourself the owner of the alert.
You can only take ownership of an alert, you cannot assign ownership.
Alert is released from all ownership.
|Go to Alert Definition||Switches to the Alert Definitions page, with the definition for the previously selected alert displayed.|
|Disable...||Offers two options for disabling the alert:
Disable the alert in all policies: this disables the alert for all objects for all the policies.
Disable Alert in Selected Policies: this disables the alert for objects having the selected policy. Note that this method works only for objects with alerts.
|Open an external application|| Actions you can run on the selected object.
For example, Open Virtual Machine in vSphere Client.
|None||Alerts are not sorted into specific groupings.|
|Time||Group alerts by time triggered. This is the default option. You can also group by 1 hour, 4 hours, Today and Yesterday, days of current week, Last week and Older.|
|Criticality||Group alerts by criticality. Values are, from the least critical: Info/Warning/Immediate/Critical. See also Criticality in the "All Alerts Data Grid Options" table, below.|
|Definition||Group alerts by definition, that is, group like alerts together.|
|Object Type||Group alerts by the type of object that triggered the alert. For example, group alerts on hosts together.|
|Filtering options||Limit the list of alerts to those matching the filters you choose.
For example, you might have chosen the Time option in the Group By menu. Now you can choose Status -> Active in the all Filters menu, and the All Alerts page displays only the active alerts, ordered by the time they were triggered.
|Selected Options (see also the Group By and All Alerts Data Grid tables for more filter definitions:)|
|Owner||Name of operator who owns the alert.|
Alert badge affected by the alert. The affected badge, health, risk, or efficiency, indicates the level of urgency for the identified problem.
State of user interaction with the alert. Possible values include:
Type of object on which the alert was generated.
Date and time when the alert was last modified.
An alert is updated whenever one of the following changes occurs:
Date and time when the alert canceled for one of the following reasons:
|Action||Choose Yes to filter based on alerts that have the Run option enabled. Choose No to filter based on alerts that have the Run option disabled.|
The Alerts data grid provides the list of generated alerts used to resolve problems in your environment. An arrow in each column heading orders the list in ascending or descending order.
Criticality is the level of importance of the alert in your environment.
The level is based on the level assigned when the alert definition was created, or on the highest symptom criticality, if the assigned level was Symptom Based.
The possible values include:
Name of the alert definition that generated the alert.
Click the alert name to display the alert details to the right.
Name of the object for which the alert was generated, and the object type, which appears in a tooltip when you hover the mouse over the object name.
Click the object name to view the object details tabs where you can begin to investigate any additional problems with the object.
Date and time when the alert was generated.
Current state of the alert.
Possible values include Active or Canceled.
Describes the type of alert that triggered on the selected object, and helps you categorize the alerts so that you can assign certain types of alerts to specific system administrators. For example, Application, Virtualization/Hypervisor, Hardware, Storage, and Network.
Describes additional information about the type of alert that triggered on the selected object, and helps you categorize the alerts to a more detailed level than Alert Type, so that you can assign certain types of alerts to specific system administrators. For example, Availability, Performance, Capacity, Compliance, and Configuration.
|Importance||Displays the priority of the alert. The importance level of the alert is determined using a smart ranking algorithm.|
|Suggested Fix||Displays the recommendation to address the alert.|
|Action||Click this button to perform the recommendation to address the alert.|