The All Alerts page is a list of all the alerts generated in vRealize Operations Cloud. You can view all the alerts under Troubleshoot > Alerts. As an admin, you can view the administrative alerts by clicking the warning icon next to the Alerts menu or by clicking Troubleshoot > Administrative Alerts. Use the alert list to determine the state of your environment and to begin resolving problems.

How the All Alerts Page Works

By default, only active alerts are initially listed, and the alerts are grouped by Time. Review and manage the alerts in the list using the toolbar options. Select multiple rows in the list using Shift+click, Control+click.

To see the alert details, click the alert name. The alert details appear on the right, including the symptoms triggered by the alert. The system offers recommendations for addressing the alert and link to run the recommendation. A Run Action button may appear in the details. Hover over the button to learn what recommendation is performed if you click the button. Alternatively, you can view the Run button and the Suggested Fix in the Alerts data grid. You can filter by alerts that have the Run option enabled and perform the recommended task to address the alert from the Alerts data grid. Click the small box on the lower left of the alert list to include the Suggested Fix and Run columns in the data grid.

Click the name of the object on which the alert was generated to see the object details, and access additional information relating to metrics and events.

If you migrated alerts from a previous version of vRealize Operations Cloud, the alerts are listed with a cancelled status and alert details are not available.

Where You Find the All Alerts Page

From the left menu, click Troubleshoot > Alerts .

Where You Find the Administrative Alerts Page

From the left menu, click Troubleshoot > Administrative Alerts. You can view the Administrative Alerts page, only if you are a global admin user or if you have administrative privileges assigned to you.

All Alerts Options

The alert options include toolbar and data grid options. Use the toolbar options to sort the alert list and to cancel, suspend, or manage ownership. Use the data grid to view the alerts and alert details.

Select an alert from the list to enable the Actions menu:

Table 1. Actions Menu
Option Description
Cancel Alert

Cancels the selected alerts. If you configure the alert list to display only active alerts, the canceled alert is removed from the list.

Cancel alerts when you do not need to address them. Canceling an alert does not cancel the underlying condition that generated it. Canceling alerts is effective if the alert is triggered by fault and event symptoms, because these symptoms are triggered again only if subsequent faults or events occur on the monitored objects. If the alert was generated based on metric or property symptoms, the alert is canceled only until the next collection and analysis cycle. If the violating values are still present, the alert is generated again.

Delete Canceled Alerts Delete cancelled (inactive) alerts by doing a group selection or by individually selecting alerts. The option is disabled for active alerts.

Suspend an alert for a specified number of minutes.

You suspend alerts when you are investigating an alert and do not want the alert to affect the health, risk, or efficiency of the object while you are working. If the problem persists after the elapsed time, the alert is reactivated and it will again affect the health, risk, or efficiency of the object.

The user who suspends the alert becomes the assigned owner.

Assign to Assign the alert to a user. You can search for a specific username and click Save to assign the alert to the slected user.
Take Ownership

As the current user, you make yourself the owner of the alert.

You can only take ownership of an alert, you cannot assign ownership.

Release Ownership

Alert is released from all ownership.

Go to Alert Definition Switches to the Alert Definitions page, with the definition for the previously selected alert displayed.
Disable... Offers two options for disabling the alert:

Disable the alert in all policies: This disables the alert for all objects for all the policies.

Disable Alert in Selected Policies: This disables the alert for objects having the selected policy. Note that this method works only for objects with alerts.

Open an external application Actions you can run on the selected object.

For example, Open Virtual Machine in vSphere Client.

Table 2. Group By Options
Option Description
None Alerts are not sorted into specific groupings.
Time Group alerts by time triggered. This is the default option. You can also group by 1 hour, 4 hours, Today and Yesterday, days of current week, Last week and Older.
Criticality Group alerts by criticality. Values are, from the least critical: Info/Warning/Immediate/Critical. See also Criticality in the "All Alerts Data Grid Options" table, below.
Definition Group alerts by definition, that is, group like alerts together.
Object Type Group alerts by the type of object that triggered the alert. For example, group alerts on hosts together.
Scope Group alerts by scope. You can search for alerts within the selected scope.
Table 3. All Filters
All Filters Descriptions
Filtering options Limit the list of alerts to those matching the filters you choose.

For example, you might have chosen the Time option in the Group By menu. Now you can choose Status -> Active in the all Filters menu, and the All Alerts page displays only the active alerts, ordered by the time they were triggered.

Selected Options (see also the Group By and All Alerts Data Grid tables for more filter definitions:)
Owner Name of operator who owns the alert.

Alert badge affected by the alert. The affected badge, health, risk, or efficiency, indicates the level of urgency for the identified problem.

Control State
State of user interaction with the alert. Possible values include:
  • Open. The alert is available for action and has not been assigned to a user.
  • Assigned. The alert is assigned to the user who is logged in when that user clicks Take Ownership.
  • Suspended. The alert was suspended for a specified amount of time. The alert is temporarily excluded from affecting the health, risk, and efficiency of the object. This state is useful when a system administrator is working on a problem and does not want the alert to affect the health status of the object.
Object Type

Type of object on which the alert was generated.

Updated On

Date and time when the alert was last modified.

An alert is updated whenever one of the following changes occurs:
  • Another symptom in the alert definition is triggered.
  • Triggering symptom that contributed to the alert is canceled.
Canceled On
Date and time when the alert canceled for one of the following reasons:
  • Symptoms that triggered the alert are no longer active. Alert is canceled by the system.
  • Symptoms that triggered the alert are canceled because the corresponding symptom definitions are disabled in the policy that is applied to the object.
  • Symptoms that triggered the alert are canceled because the corresponding symptom definitions were deleted.
  • Alert definition for this alert is disabled in the policy that is applied to the object.
  • Alert definition is deleted.
  • User canceled the alert.
Action Choose Yes to filter based on alerts that have the Run option enabled. Choose No to filter based on alerts that have the Run option disabled.

The Alerts data grid provides the list of generated alerts used to resolve problems in your environment. An arrow in each column heading orders the list in ascending or descending order.

Table 4. All Alerts Data Grid
Option Description

Criticality is the level of importance of the alert in your environment.

The level is based on the level assigned when the alert definition was created, or on the highest symptom criticality, if the assigned level was Symptom Based.

The possible values include:
  • Critical
  • Immediate
  • Warning
  • Information

Name of the alert definition that generated the alert.

Click the alert name to display the alert details to the right.

Triggered On

Name of the object for which the alert was generated, and the object type, which appears in a tooltip when you hover the mouse over the object name.

Click the object name to view the object details tabs where you can begin to investigate any additional problems with the object.

Created On

Date and time when the alert was generated.


Current state of the alert.

Possible values include Active or Canceled.

Alert Type

Describes the type of alert that triggered on the selected object, and helps you categorize the alerts so that you can assign certain types of alerts to specific system administrators. For example, Application, Virtualization/Hypervisor, Hardware, Storage, Network, Administrative, and Findings.

Alert Subtype

Describes additional information about the type of alert that triggered on the selected object, and helps you categorize the alerts to a more detailed level than Alert Type, so that you can assign certain types of alerts to specific system administrators. For example, Availability, Performance, Capacity, Compliance, and Configuration.

Importance Displays the priority of the alert. The importance level of the alert is determined using a smart ranking algorithm.
Suggested Fix Displays the recommendation to address the alert.
Action Click this button to perform the recommendation to address the alert.