You can use SSH to access the cloud proxy instance and use its Command-Line Interface to run the following actions:

  • Manually upgrade your cloud proxy in case the automatic download of the latest binary fails. When automatic download fails, you see a notification on the vRealize Operations Cloud user interface. To manually upgrade your cloud proxy instance to latest version, see the following KB article 80590.
  • Generate support bundle.
  • Gather the status of the cloud proxy's health and connectivity details.
Command Line Description
cprc-cli -h, --help Displays the help message and use of command-line interface.
cprc-cli -s, --status Prints the cloud proxy life-cycle status, configuration details, upgrade related information and more. It is useful to catch necessary information related to support and troubleshooting, or to check the connection to vRealize Operations Cloud, or to check the product version number, and so on.
cprc-cli -u PRODUCT_PAK, --upgrade PRODUCT_PAK The cloud proxy instance is enabled for an automated upgrade by default. But if the automated upgrade fails due to any exceptional issue, use this command line to upgrade your cloud proxy instance to the desired version.
cprc-cli -sb, --generate-support-bundle Generates the cloud proxy support bundle which is a package of logs, configurations, and status files. The support bundles are necessary for product support and troubleshooting. Generated support bundles can be found at the /storage/db/vmware-vrops-cprc/support/ location.
cprc-cli -rsb SUPPORT_BUNDLE, --remove-support-bundle SUPPORT_BUNDLE Removes any specified support bundle. Although generated support bundle packages can be removed using system embedded commands, it is recommended to use this command for that action.