The Horizon Root Cause Analysis Dashboard enables you to see chart displays of selected object metrics, giving you more detailed view of a metric that indicates a (potential) problem for further analysis.

To use the Horizon Root Cause Analysis Dashboard, select an object of interest (that is, one that you want to troubleshoot) from either the Horizon End Experience dashboard or the Horizon Help Desk dashboard.

  • From the Horizon End Experience dashboard:

    1. Select an object from one of the heat maps or object relationship views.

    2. Click the Navigate icon at the top left corner of the widget.

    3. Select Horizon Root Cause Analysis to go to the Horizon Root Cause Analysis Dashboard.

  • From the Horizon Help Desk Dashboard:

    1. Select either:

      • an active user session in the Horizon Connected Sessions widget

      • an object in the Selected Session Related Object widget

    2. Click the Navigate icon at the top left corner of the widget.

    3. Select Horizon Root Cause Analysis to go to the Horizon Root Cause Analysis Dashboard.

On the Horizon Root Cause Analysis Dashboard, select an object in the Selected Object Relationship widget. This will display key metrics for the object in the Selected Object Analysis Snapshot widget. The color of a given metric may change to indicate a metric of interest (e.g., yellow or red). In some cases the metric will indicate a performance or over-subscription issue; in others it will indicate a higher-than-normal metric that may be contributing to an actual problem.

Clicking on a metric automatically adds it to the Selected Metric Chart widget, allowing for further analysis. You can add additional metrics from the same object, or you can select other related objects and their metrics to see if there is a correlation of key indicated metrics.

Double-clicking on related objects in the Selected Object Relationships widget enables you to see additional environment relationships. For example, double-clicking a VM will show the host, datastore, and VDI pool related to the VM; selecting the host, datastore, or pool will show additional key metrics for those items that can also be added to the available chart for further analysis.