Use the Horizon Help Desk dashboard to view detailed information about all connected sessions running in your Horizon environment. The Connected Sessions widget lists all the connected VDI desktop sessions, RDS desktop sessions, and application sessions in your environment. It is the master widget for the dashboard.

Tips for Using the Horizon Help Desk Dashboard

  • Use the All Environment Alerts widget to view all existing alerts of the system. Click each alert to get detailed information.

  • Use the Selected User Session Alerts widget to view alerts of the selected session. Click each alert to get detailed information.

  • Use the Selected Session Related Objects widget to look at the related object of the selected session.

  • Use the Session Related Metrics widget to view metrics of the selected object in the Selected Session Related Objects widget (Health, Workload, Logon Time, Round-Trip Latency, TX Bandwidth, RX Bandwidth, TX Packet Loss, and the RX Packet Loss for the session object). Additionally, if any session has an associated App Volumes App Stack, it will be displayed in the Attached App Stack column.


    There is no data on TX Bandwidth for Horizon 7.3 Blast sessions.

  • Use the Session Logon Breakdown widget to view important login metrics, profile load time, App Volumes App Stack attach time, shell load time, and Interactive session time. You can view logon time metrics in Environments > All Objects > connected sessions > All Metrics|Session, including the time it takes to broker the session, start the VM, authenticate a user, and apply a group policy (GPO). Timing profiler events are disabled by default. To enable the timing profiler for a server, use vdmadmin.exe. For example, on the connection broker as Administrator:

    • For this server: "C:\Program Files\VMware\VMware View\Server\tools\bin\vdmadmin.exe" -I -timingProfiler -enable

    • For a different server: "C:\Program Files\VMware\VMware View\Server\tools\bin\vdmadmin.exe" -I -timingProfiler -enable -server {server | ip}

  • Run actions in the Session Processes widget to obtain information about in-guest desktop processes and their resource use, including CPU, memory, and I/O use. The Get Desktop Processes and Get Desktop Services actions can help you determine which desktop processes and applications are using the most resources. The Get Desktop/Client Traceroute action provides information about network distance and quality between the desktop and client.

  • Use the Virtual Desktop widget to show the related virtual machine of the selected session. If you install a vGPU adapter, you can use the Horizon Root Cause Analysis dashboard to check information of the vGPU related to the selected virtual machine.

  • Use the VM Metrics widget to show metrics of the related virtual machine, VM Health, VM Workload, CPU, CPU Ready, CPU Contention, Co-stop, vCPU Count, recommended vCPU , Memory, Disk Latency, Disk IOPs, Memory Swap .

  • Use the Horizon Client Details widget to show the client info of selected session.

  • Use the VM Host widget to show the ESXi host of the related VM that is hosting the selected session.

  • Use the Host Metrics widget to see metrics of the related host.