If the vRealize Operations for Published Applications desktop agent is not operating as expected, you can download the desktop agent log files from the remote desktop and send the log files to VMware for support.

About this task

vRealize Operations for Published Applications retains desktop agent log files of the previous seven days by default. You can specify the number of days that vRealize Operations for Published Applications retains desktop agent log files by updating the registry entry LogPruneThreshold under HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\vRealize Operations for Published Apps\Desktop Agent.

Procedure

  1. Log in to the controller server or session host server where the desktop agent is installed.
  2. Navigate to C:\ProgramData\VMware\vRealize Operations for Published Apps\Desktop Agent\logs and locate the desktop agent log files.

    Desktop agent log file names begin with v4pa-.

  3. Use an archive program to create a ZIP file that contains the desktop agent log files.
  4. Send the ZIP file to VMware for support.