The Help Desk dashboard helps you view detailed information about all sessions running in your environment. The Sessions Details widget lists all the connected VDI desktop sessions, RDS desktop sessions, and application sessions in your environment and is the master widget for the dashboard.

Tips for using the Help Desk Dashboard

Use the All Environment Alerts widget to view all existing alerts of the system. Click each alert to view detailed information.

Use the Selected User Session Alerts widget to view alerts of the selected session. Click each alert to view detailed information.

Use the Selected Session Related Objects widget to look at the related object of the selected session .

Use the Session Related Metrics widget to metrics of selected session, Health, Workload, Logon Time, ICA Round Trip Latency, ICA Input Bandwidth, and ICA Output Bandwidth. Additionally, if a session has any associated App Volumes App Stacks, they will show up in the Atttached App Stacks column.

Use the Session Logon Breakdown widget to view important logon metrics, Brokering Duration, HDX Connection Duration, Authentication Duration, GPO duration, App Volumes App Stack Attach Time, Profile Load Duration, and Interactive Duration.

Run actions in the Session Processes widget to obtain information about in-guest desktop processes and their resource usage, including CPU, memory, and I/O use. The Get Desktop Processes and Get Desktop Services actions can help you determine which desktop processes and applications are using the most resources. The Get Desktop/Client Traceroute action provides information about network distance and quality between the desktop and client .

Use the Machine Object widget to show the machine object (created by vRealize Operations for Published Applications) of selected session.

Use the Virtual Machine widget to show the related virtual machine of selected session.

Use the VM Metrics widget to show metrics of related virtual machine, VM Health, VM Workload, CPU, CPU Ready, CPU Contention, Co-stop, vCPU Count, vCPU recommended, Memory, Disk Latency, Disk IOPs, and Memory Swap.

Use the Client widget to show the client info of selected session.

Use the VM Host widget to show the ESXi host of the related VM that is hosting the selected session.

Use the Host Metrics widget to show metrics of the related host.