Before you install the broker agent and desktop agent, you must enable specific firewall rules for the XenDesktop Delivery Controller and PVS server.

The broker agent cannot communicate with the XenDesktop Delivery Controller and PVS server if the firewall is enabled on these servers.

Enable the following rules in XenDesktop Delivery Controller servers and PVS server.

  • Enable Ping in the firewall for all servers using the File and Printer Sharing (Echo Request - ICMPv4-In) rule.

  • Enable Remote WMI in the firewall for all servers using the Windows Management Instrumentation (WMI-In) rule.

Enable the following rule in XenDesktop Delivery Controller Server.

  • Enable Remote Powershell by running the Enable-PSRemoting command in PowerShell command prompt.

If the PVS Server in Citrix XenDesktop environment is not in same domain as Delivery Controller, you can add a new field manually in broker agent configuration file: <pvs_server_credentials> </pvs_server_credentials>

Broker Agent configuration file can be found at following location: C:\ProgramData\VMware\vRealize Operations for Published Apps\Broker Agent\conf\v4pa-brokeragent.config.