You can use vRealize Suite Lifecycle Manager to upgrade vRealize Suite product installations.

When a deployment request is saved in vRealize Suite Lifecycle Manager 1.1 and the same request is resumed after upgrading vRealize Suite Lifecycle Manager to 1.2, vRealize Automation 7.3 products details page items does not load. For more information, see KB article 56369. When a vRealize Suite Lifecycle Manager upgrade is triggered, the screen stays at Maintenance mode and Home page never comes up. After an upgrade, there can be some errors in the content from the marketplace. The content might contain few request that prevents the service to start. vRealize Suite Lifecycle Manager UI displays a maintenance mode message and the Home page is not displayed. In this scenario, restart the xenon server. If the issue still persists, delete the error request and restart xenon. To upgrade to vRealize Automation 8.x, see Upgrade vRealize Automation 8.x with vRealize Suite Lifecycle Manager.

Prerequisites

Verify that the vRealize Suite product to upgrade is part of a vRealize Suite Lifecycle Manager private cloud environment, and take a snapshot of the product that you can revert to in the event that something goes wrong with the upgrade. See Creating and Managing a Product Snapshot.

If you are upgrading vRealize Automation 7.x, ensure that the following additional prerequisites are met:

  • The vRealize Automation management agent and all IaaS Windows nodes are running.
  • The second member in the vRealize Automation load balancer is disabled.
If you are upgrading vRealize Automation 8.x, ensure that the following additional prerequisites are met:
  • vRealize Suite Lifecycle Manager should be upgraded to latest.
  • VMware Identity Manager should be upgraded to 3.3.2 or later.
  • The vRealize Automation services should be running.

Procedure

  1. Click Manage Environments.
  2. Click VIEW DETAILS for the environment the product to upgrade is part of.
  3. Click the ellipses (...) icon next to the name of the product to upgrade and select Upgrade from the drop-down menu.
  4. Choose a product version to upgrade to.
  5. If you are upgrading vRealize Automation or vRealize Business for Cloud, choose whether to upgrade from the Default repository, the vRealize Suite Lifecycle Manager Repository, or a manually-entered Repository URL.
  6. If you are upgrading vRealize Log Insight or vRealize Operations Manager, choose whether to upgrade from the vRealize Suite Lifecycle Manager Repository, or a manually-entered Repository URL, and then select the Product Version.
  7. Click Next.
  8. Under Snapshot, you have two options. You can select Take product snapshot and Retain product snapshot taken. If the Take product snapshot is set to true, and the snapshot is taken prior to an upgrade which can be rolled back to its initial state during an upgrade failure, the snapshot is taken with the prefix LCM_AUTOGENERATED. If the Retain product snapshot taken is set to true, it is retained, and can revert back to the previous version after a successful upgrade.
    Note:
    • The Snapshot option is not supported for vRealize Automation version 7.x.
    • When you select a snapshot, it powers off the product VMs prior to taking the snapshot, and involves downtime for a specified time.
    • If your upgrade fails, you can now roll back through the Revert Snapshot option. This is only applicable for a failed upgrade or a scaleout request. If you have chosen to take snapshot as an option and your upgrade fails, the Snapshot Rollback action would trigger a new request to roll back to the initial state. Select the ellipsis (...) in the Requests page for the Snapshot Rollback action.
  9. Click RUN PRECHECK. After a successful precheck, you can view the Upgrade Summary, and then click Upgrade.

    If you have upgraded a vRealize Suite product outside of vRealize Suite Lifecycle Manager, then vRealize Suite Lifecycle Manager will not reflect the latest product version or the latest data of the upgraded product. At such instances you have to delete the vRealize Suite product (the product which is already upgraded to the newer version outside vRealize Suite Lifecycle Manager) from vRealize Suite Lifecycle Manager only, and then re-import the same product again so that vRealize Suite Lifecycle Manager will fetch the latest state of the given product along with its newer version.

What to do next

You can view the progress of the upgrade on the Requests tab.