Once you have finished Installing the Management Pack (Citrix ADC) and Configuring the Management Pack (Citrix ADC), check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

  • Test Connection Errors
  • Adapter and Collector Log Files

Test Connection Errors

When Creating an Adapter Instance (Citrix ADC), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host.

The following errors are possible:

Connection Error

Error Message: “Error connecting to ADC.”

Description: Ensure the Citrix ADC appliance IP address is correct.

Logging Error

Error Message: “Error logging in to ADC.”

Description: Ensure the Citrix ADC User Name and Password are correct.

Connection Error to System with SSL

Error Message: “Unable to establish a valid connection to the system using SSL. Please confirm that the ADC Appliance is using uncompromised cipher suites. For more information see the user guide."

Description: Make sure the ADC server is configured to use uncompromised cipher suites. Cipher suites can be set on the ADC server on the Configuration tab under Traffic Management > SSL > Cipher Groups.

Connection Error to Target with SSL

Error Message: “Unable to establish a valid connection to the target system using SSL. For more information see the user guide.”

Description: Add the ADC Appliance server certificate to the Java truststore on the vROps machine (see: Adding an SSL Certificate to the vROps Truststore (Citrix ADC)), or adjust your adapter instance's SSL Configuration setting (see: Creating an Adapter Instance (Citrix ADC)).

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.

  • Adapter log files are located in the$VCOPS_BASE/user/log/adapters/CitrixADCAdapter/ folder.
  • Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in vROps:

  1. Navigate to Administration > Logs.
  2. Expand the MASTER folder, then select the COLLECTOR folder.
  3. Click the Edit Properties configure_iconicon.
  4. In the Root logger level drop-down menu, select the desired option:

    • The default logging level is warning.
    • To troubleshoot issues, set the logging level to info.
    • To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.

      Caution: If you set the logging level to debug , log files can become large very quickly. Set the logging level to debug only for short periods of time.

For more information about viewing log files and modifying levels, refer to the vROps online help.