The Management Pack for Citrix Virtual Apps & Desktops creates alerts based on events passed from your Citrix VDI environment. It provides recommended actions based on various symptoms that it detects in the environment. See the table below for the list of alerts available in the Management Pack.
| Alert Description/Symptom | Recommendation |
| OData API Request Timeout | Verify that the failure to the URI specified in the symptom is not recurring or frequent. Ensure that the Event Log on the Delivery Controller targeted is clear of related errors. |
| Client Connection Failure: Connection Timeout | |
| Client Connection Failure: Ticketing | |
| Client Connection Failure: General Fail | |
| Client Connection Failure: Other | |
| Configuration: Active Session Reconnect Disabled | |
| Configuration: Application Disabled | |
| Configuration: Disallowed Protocol | |
| Configuration: Maintenance Mode | |
| Configuration: Resource Unavailable | |
| Machine Failure: Session Preparation | |
| Machine Failure: Spin Up Failed | |
| Machine Failure: Registration Timeout | |
| Machine Failure: No Session To Reconnect | |
| Machine Failure: Machine Not Functional | |
| Machine Failure: Refused | |
| Machine Failure: Configuration Set Failure | |
| No Capacity Available: No Machine Available | |
| No Capacity Available: Session Limit Reached | Consider adding more VDAs to the affected Delivery Group. |
| No Licenses Available: Licensing | Verify sufficient licenses are available via the license server. |
| No Licenses Available: License Feature Refused | Consider upgrading license level if the feature attempting to be used is desirable. |
| Failed To Start: Agent Address Resolution Failed | |
| Failed To Start: Agent Not Contactable | |
| Failed To Start: Agent Rejected Settings Update | |
| Failed To Start: Agent Requested | |
| Failed To Start: Agent Shutdown | |
| Failed To Start: Agent Suspended | |
| Failed To Start: Agent Wrong Active Directory OU | Correct configuration of the Organizational Unit (OU) in Active Directory is required. |
| Failed To Start: Broker Registration Limit Reached | |
| Failed To Start: Contact Lost | |
| Failed To Start: Desktop Removed | |
| Failed To Start: Desktop Restart | |
| Failed To Start: Empty Registration Request | |
| Failed To Start: Functional Level Too Low For Catalog | Make sure that the Catalog supports older VDAs. |
| Failed To Start: Functional Level Too Low For Desktop Group | Make sure that the Delivery Group supports older VDAs. |
| Failed To Start: Hard Registration Pending | |
| Failed To Start: Hypervisor Rate Limit Exceeded | |
| Failed To Start: Hypervisor Reported Failure | |
| Failed To Start: Incompatible Version | |
| Failed To Start: Inconsistent Registration Capabilities | |
| Failed To Start: Invalid Registration Request | |
| Failed To Start: Missing Agent Version | |
| Failed To Start: Missing Registration Capabilities | |
| Failed To Start: Not Licensed For Feature | |
| Failed To Start: Power Off | |
| Failed To Start: Send Settings Failure | |
| Failed To Start: Session Audit Failure | |
| Failed To Start: Session Prepare Failure | |
| Failed To Start: Settings Creation Failure | |
| Failed To Start: Single Multi Session Mismatch | In order to have multiple sessions on a machine, the machine needs to be registered as a multi-session machine and not a single-session machine. |
| Failed To Start: Soft Registered | Please add the soft registered machine to a Catalog. |
| Failed To Start: Unknown | |
| Failed To Start: Unknown Error | |
| Failed To Start: Unsupported Credential Security Version | |
| Max Capacity: Agent Address Resolution Failed | |
| Max Capacity: Agent Not Contactable | |
| Max Capacity: Agent Rejected Settings Update | |
| Max Capacity: Agent Requested | |
| Max Capacity: Agent Shutdown | |
| Max Capacity: Agent Suspended | |
| Max Capacity: Agent Wrong Active Directory OU | Correct configuration of the Organizational Unit (OU) in Active Directory is required. |
| Max Capacity: Broker Registration Limit Reached | |
| Max Capacity: Contact Lost | |
| Max Capacity: Desktop Removed | |
| Max Capacity: Desktop Restart | |
| Max Capacity: Empty Registration Request | |
| Max Capacity: Functional Level Too Low For Catalog | Make sure that the Catalog supports older VDAs. |
| Max Capacity: Functional Level Too Low For Desktop Group | Make sure that the Delivery Group supports older VDAs. |
| Max Capacity: Hard Registration Pending | |
| Max Capacity: Hypervisor Rate Limit Exceeded | |
| Max Capacity: Hypervisor Reported Failure | |
| Max Capacity: Incompatible Version | |
| Max Capacity: Inconsistent Registration Capabilities | |
| Max Capacity: Invalid Registration Request | |
| Max Capacity: Missing Agent Version | |
| Max Capacity: Missing Registration Capabilities | |
| Max Capacity: Not Licensed For Feature | |
| Max Capacity: Power Off | |
| Max Capacity: Send Settings Failure | |
| Max Capacity: Session Audit Failure | |
| Max Capacity: Session Prepare Failure | |
| Max Capacity: Settings Creation Failure | |
| Max Capacity: Single Multi Session Mismatch | In order to have multiple sessions on a machine, the machine needs to be registered as a multi-session machine and not a single-session machine. |
| Max Capacity: Soft Registered | Please add the soft registered machine to a Catalog. |
| Max Capacity: Unknown | |
| Max Capacity: Unknown Error | |
| Max Capacity: Unsupported Credential Security Version | |
| Stuck On Boot: Agent Address Resolution Failed | |
| Stuck On Boot: Agent Not Contactable | |
| Stuck On Boot: Agent Rejected Settings Update | |
| Stuck On Boot: Agent Requested | |
| Stuck On Boot: Agent Shutdown | |
| Stuck On Boot: Agent Suspended | |
| Stuck On Boot: Agent Wrong Active Directory OU | Correct configuration of the Organizational Unit (OU) in Active Directory is required. |
| Stuck On Boot: Broker Registration Limit Reached | |
| Stuck On Boot: Contact Lost | |
| Stuck On Boot: Desktop Removed | |
| Stuck On Boot: Desktop Restart | |
| Stuck On Boot: Empty Registration Request | |
| Stuck On Boot: Functional Level Too Low For Catalog | Make sure that the Catalog supports older VDAs. |
| Stuck On Boot: Functional Level Too Low For Desktop Group | Make sure that the Delivery Group supports older VDAs. |
| Stuck On Boot: Hard Registration Pending | |
| Stuck On Boot: Hypervisor Rate Limit Exceeded | |
| Stuck On Boot: Hypervisor Reported Failure | |
| Stuck On Boot: Incompatible Version | |
| Stuck On Boot: Inconsistent Registration Capabilities | |
| Stuck On Boot: Invalid Registration Request | |
| Stuck On Boot: Missing Agent Version | |
| Stuck On Boot: Missing Registration Capabilities | |
| Stuck On Boot: Not Licensed For Feature | |
| Stuck On Boot: Power Off | |
| Stuck On Boot: Send Settings Failure | |
| Stuck On Boot: Session Audit Failure | |
| Stuck On Boot: Session Prepare Failure | |
| Stuck On Boot: Settings Creation Failure | |
| Stuck On Boot: Single Multi Session Mismatch | In order to have multiple sessions on a machine, the machine needs to be registered as a multi-session machine and not a single-session machine. |
| Stuck On Boot: Soft Registered | Please add the soft registered machine to a Catalog. |
| Stuck On Boot: Unknown | |
| Stuck On Boot: Unknown Error | |
| Stuck On Boot: Unsupported Credential Security Version | |
| Unregistered: Agent Address Resolution Failed | |
| Unregistered: Agent Not Contactable | |
| Unregistered: Agent Rejected Settings Update | |
| Unregistered: Agent Requested | |
| Unregistered: Agent Shutdown | |
| Unregistered: Agent Suspended | |
| Unregistered: Agent Wrong Active Directory OU | Correct configuration of the Organizational Unit (OU) in Active Directory is required. |
| Unregistered: Broker Registration Limit Reached | |
| Unregistered: Contact Lost | |
| Unregistered: Desktop Removed | |
| Unregistered: Desktop Restart | |
| Unregistered: Empty Registration Request | |
| Unregistered: Functional Level Too Low For Catalog | Make sure that the Catalog supports older VDAs. |
| Unregistered: Functional Level Too Low For Desktop Group | Make sure that the Delivery Group supports older VDAs. |
| Unregistered: Hard Registration Pending | |
| Unregistered: Hypervisor Rate Limit Exceeded | |
| Unregistered: Hypervisor Reported Failure | |
| Unregistered: Incompatible Version | |
| Unregistered: Inconsistent Registration Capabilities | |
| Unregistered: Invalid Registration Request | |
| Unregistered: Missing Agent Version | |
| Unregistered: Missing Registration Capabilities | |
| Unregistered: Not Licensed For Feature | |
| Unregistered: Power Off | |
| Unregistered: Send Settings Failure | |
| Unregistered: Session Audit Failure | |
| Unregistered: Session Prepare Failure | |
| Unregistered: Settings Creation Failure | |
| Unregistered: Single Multi Session Mismatch | In order to have multiple sessions on a machine, the machine needs to be registered as a multi-session machine and not a single-session machine. |
| Unregistered: Soft Registered | Please add the soft registered machine to a Catalog. |
| Unregistered: Unknown | |
| Unregistered: Unknown Error | |
| Unregistered: Unsupported Credential Security Version |
See also:
