Before installing and configuring the Management Pack, ensure your system meets the following requirements:

vRealize Operations Requirements Citrix XenDesktop/XenApp Requirements
Version(s) vRealize Operations 7.x & 8.x (Advanced or Enterprise editions)

Citrix XenDesktop 7.1+ (VDI, Enterprise, and Platinum)

Citrix XenApp 7.5+ (Advanced, Enterprise, and Platinum)

Connection

Citrix Desktop Delivery Controller (DDC) server host name or IP address

Default ports:

  • Non-SSL: 80 (TCP)
  • SSL: 443 (TCP)
Important: Access to PowerShell port 5986 (TCP) for WinRM is required for Session Latency metric (see  Session Latency Metrics Requirements (Citrix Virtual Apps & Desktops))
Credentials

Citrix Receiver User Name/Password

Important: The user must be a Windows domain user that is defined as a XenApp/XenDesktop administrator in Citrix Studio. The user requires read-only privileges; however, the data returned is determined by XenApp/XenDesktop administrator roles and permissions. See also: Citrix Product Documentation's Delegated Administration topic.
Important: In order to collect Session Latency Metrics, you must configure WinRM on each VDA and DDC. See:  Session Latency Metrics Requirements (Citrix Virtual Apps & Desktops) for more information.