Once you have finished Installing the Management Pack (Cohesity) and Configuring the Management Pack (Cohesity), check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving , respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

  • Test Connection Errors
  • Adapter and Collector Log Files

Test Connection Errors

When Creating an Adapter Instance (Cohesity), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host.

The following errors are possible:

Connection Refused: Check Host and/or Port

Error Message: “Connection Refused. Check host and/or port.”

Description: When Creating an Adapter Instance (Cohesity), ensure the hostname entered is correct, the host itself is up and running, and Cohesity's active port is the port specified in the adapter configuration (default port is 443).

Connection Timeout: Check Host and/or Port

Error Message: “Connection Timeout. Check host and/or port.”

Description: When Creating an Adapter Instance (Cohesity), ensure the hostname entered is correct, the host itself is up and running, and Cohesity's active port is the port specified in the adapter configuration (default port is 443).

Failed to Connect: Check Host and/or Port

Error Message: “Failed to connect. Check host and/or port.”

Description: When Creating an Adapter Instance (Cohesity), ensure the hostname entered is correct, the host itself is up and running, and Cohesity's active port is the port specified in the adapter configuration (default port is 443).

Host Not Found

Error Message: “Host not found. Check hostname.”

Description: When Creating an Adapter Instance (Cohesity), ensure the hostname entered is correct, and that it is being resolved by DNS.

Invalid User Name or Password

Error Message: “Connection failed. Invalid user name or password.”

Description: When Creating a Credential (Cohesity), ensure the user name and password entered are correct.

Unable to Validate Server Certificate

Error Message: “Unable to validate server certificate. Check certificate is installed in java truststore.”

Description:If you selected "Verify" for the SSL Config Advanced Setting when Creating an Adapter Instance (Cohesity), this error is possible if a valid SSL certificate hasn't been installed. You may need to add a valid certificate to Cohesity (See: Adding an SSL Certificate on Cohesity) and/or add Cohesity's host server certificate to the vROps truststore (See: Adding an SSL Certificate to the vROps Truststore (Cohesity)).

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.

  • Adapter log files are located in the $VCOPS_BASE/user/log/adapters/CohesityAdapter/ folder.
  • Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in vROps:

  1. Navigate to Administration > Logs .
  2. Expand the MASTER folder, then select the COLLECTOR folder.
  3. Click the Edit Properties configure_iconicon.
  4. In the Root logger level drop-down menu, select the desired option:

    • The default logging level is warning.
    • To troubleshoot issues, set the logging level to info.
    • To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.

      Note: If you set the logging level to debug , log files can become large very quickly. Set the logging level to debug only for short periods of time.

For more information about viewing log files and modifying levels, refer to the vROps online help.