Once you have finished Installing the Management Pack (Dell EMC Isilon) and Configuring the Management Pack (Dell EMC Isilon), check the Collection Stateand Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.
Test Connection Errors
When Creating an Adapter Instance (Dell EMC Isilon), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host.
The following errors are possible:
Connection Timeout. Check Host and/or Port.
Error Message: “Connection Timeout. Check Host and/or Port.”
Solution: Verify the Hostname and Port are correct when Creating an Adapter Instance (Dell EMC Isilon). If they are, increase the Connection Timeout to give the system enough time to connect to the system.
'Host' is invalid. Accepted Host formats are: [Host Name, Fully Qualified Domain Name, IPv4, IPv6].
Error Message: “'Host' is invalid. Accepted Host formats are: [Host Name, Fully Qualified Domain Name, IPv4, IPv6].”
Solution: When Creating an Adapter Instance (Dell EMC Isilon), ensure the Hostname is specified correctly (acceptable formats are domain name, FQDN, or IPv4/IPv6 address).
Username or Password is incorrect.
Error Message: “Username or Password is incorrect.”
Solution: When Creating a Credential (Dell EMC Isilon), ensure the Dell EMC Isilon user name and password specified are correct.
Failed to establish an SSL connection.
Error Message: “Failed to establish an SSL connection.”
Solution 1: If using SSL, ensure you have set the SSL Config Advanced Setting to No Verify or Verify when Creating an Adapter Instance (Dell EMC Isilon). If you selected Verify, also ensure that you've completed Adding an SSL Certificate to the vROps Truststore (Dell EMC Isilon).
Solution 2: If you are still encountering the error after completing Solution 1, check to see if the security certificate was installed into port 8081 (rather than 8080) on your Isilon system. See our Customer Support Team's knowledge article Installing a Security Certificate for the Dell EMC Isilon Management Pack to remedy the default port discrepancy, if needed.
Problem: Some resources and/or metrics are not showing up every collection.
Solution: Check the logs to see if there are any reported timeout issues. If so, increase the Connection Timeout Advanced Setting to accommodate data retrieval. You may also consider reducing the number of Concurrent Requests. See: Creating an Adapter Instance (Dell EMC Isilon).
Adapter and Collector Log Files
You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.
- Adapter log files are located in the $VCOPS_BASE/user/log/adapters/DellEMCIsilonAdapter/ folder.
- Collector log files are located in the $VCOPS_BASE/user/log/ folder.
To set the base log level for the collector in vROps:
- Navigate to Administration > Logs .
- Expand the MASTER folder, then select the COLLECTOR folder.
- Click the Edit Properties icon.
In the Root logger level drop-down menu, select the desired option:
- The default logging level is warning.
- To troubleshoot issues, set the logging level to info.
To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.Caution: If you set the logging level to debug , log files can become large very quickly. Set the logging level to debug only for short periods of time.
For more information about viewing log files and modifying levels, refer to the vROps online help.