Once you have finished Installing the Management Pack (HPE 3PAR StoreServ) and Configuring the Management Pack (HPE 3PAR StoreServ), check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

Test Connection Errors

When Creating an Adapter Instance (HPE 3PAR StoreServ), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host.

The following errors are possible:

Incorrect Host

Error Message: Unable to establish a valid connection to the target system. Unable to connect on this Host and Port.

Description: Ensure the correct hostname(s)/IP address(es) and Port were entered when adding your adapter instance.

Host Not Found

Error Message:Unable to establish a valid connection to the target system. Host not found: <hostname>.

Description:Ensure the host you are attempting to connect to is available.

Invalid Username/Password

Error Message: Unable to establish a valid connection to the target system. Invalid Username or Password.

Description: Ensure the correct username and password were entered when adding your credentials.

Attempting SSL on non-SSL port

Error Message: Unable to establish a valid connection to the target system. Unable to create SSL connection on this Host and Port.

Description: Ensure the port entered when creating an adapter instance is correct. Default HTTPS port is 8080.

Attempting unencrypted connection to SSL port

Error Message: Unable to establish a valid connection to the target system. Unable to create SSL connection on this Host, Port, and SSL Config.

Description: Ensure the SSL Config Advanced Setting matches your intended encrypted connection on the target system.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.

  • Adapter log files are located in the $VCOPS_BASE/user/log/adapters/HPE3PARAdapter/ folder.
  • Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in vROps:

  1. Navigate to Administration > Support > Logs .
  2. Expand the MASTER folder, then select the COLLECTOR folder.
  3. Click the Edit Properties configure_iconicon.
  4. In the Root logger level drop-down menu, select the desired option.
  • The default logging level is warning.
  • To troubleshoot issues, set the logging level to info.
  • To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.
Caution: If you set the logging level to debug , log files can become large very quickly. Set the logging level to debug only for short periods of time.

For more information about viewing log files and modifying levels, refer to the vROps online help.