Once you have finished Installing the Management Pack (Red Hat JBoss EAP) and Configuring the Management Pack (Red Hat JBoss EAP), check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving , respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

  • Test Connection Errors
  • Adapter and Collector Log Files

Test Connection Errors

When Creating an Adapter Instance (Red Hat JBoss EAP), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host.

The following errors are possible:

Unable to Resolve Address

Error Message: Unable to establish a valid connection to the target system. Unable to resolve address.

Description: Indicates a problem with the DNS or hostname provided in the JMX Service URL.

Invalid user or password

Error Message: Unable to establish a valid connection to the target system. Invalid user or password.

Description: Indicates a problem with the JMX username or password provided.

Invalid URL

Error Message: Unable to establish a valid connection to the target system. Invalid URL.

Description: Indicates a problem with the JMX Service URL provided.

SSL Handshake Error

Error Message: Unable to establish a valid connection to the target system. SSL Handshake error.

Description:Indicates that the client and server could not negotiate the desired level of security. Ensure you have completed the following task: Adding an SSL Certificate to the vROps Truststore (Red Hat JBoss EAP)

Malformed URL

Error Message: Unable to establish a valid connection to the target system. Malformed URL.

Description: Indicates no legal protocol can be found in the specified string, or the string cannot be parsed.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.

  • Adapter log files are located in the $VCOPS_BASE/user/log/adapters/JBossAdapter/ folder.
  • Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in vROps:

  1. Navigate to Administration > Logs.
  2. Expand the MASTER folder, then select the COLLECTOR folder.
  3. Click the Edit Properties configure_icon icon.
  4. In the Root logger level drop-down menu, select the desired option.
  • The default logging level is warning.
  • To troubleshoot issues, set the logging level to info.

  • To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.

    Note: If you set the logging level to debug , log files can become large very quickly. Set the logging level to debugonly for short periods of time.

For more information about viewing log files and modifying levels, refer to the vROps online help.