Once you have finished Installing the Management Pack (Hyper-V) and Configuring the Management Pack (Hyper-V), check the Collection State and Collection Status for the adapter instance on the Solutions page. If they show as Not Collecting or No Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

Common Error Messages

Errors that are fatal will cause test connection to fail or will cause collection to exit without returning resources.

Key Label Fatal Test Connection or Collection Recommendation
host_validation Host Validation True Both Verify your host settings
port_validation Port Validation True Both Change the instance_or_port parameter to either the instance name or a port in range 1 to 65535.
ssl_certificate_validation SSL Certificate Validation True Both Ensure that a valid SSL certificate is present or change the SSL settings.
ssl_support SSL Support True Both Verify your SSL settings.
user_authentication User Authentication True Both Verify your user credentials.
domain_validation Domain Format Validation True Both Verify that the format for a LDAP user is 'domain\user' and that a standard username does not contain the character ''.
database_connection Database Connection True Both Verify that the database is running and accepting connections.
sql_server_target_check SQL Server Target Check True Both Make sure that the connection info provided points to a SQL Server
vmm_database_check VMM Database Check True Both Make sure that the connection points to the SQL Server Instance hosting the VMM database (VirtualManagerDB).
vmm_supported_version VMM Supported Version True Test Connection Upgrade VMM to a current version.
query_execution Query Execution False Both Verify that the user has permissions to run the query, or disable the query using the connection info.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.

  • Adapter log files are located in the $VCOPS_BASE/user/log/adapters/SCVMMAdapter/ folder.
  • Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in vROps:

  1. Navigate to Administration>Logs.
  2. Expand the MASTER folder, then select the COLLECTOR folder.
  3. Click the Edit Properties configure_iconicon.
  4. In the Root logger level drop-down menu, select the desired option:

    1. The default logging level is warning.

    2. To troubleshoot issues, set the logging level to info.
    3. To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug.

      Caution: If you set the logging level to debug, log files can become large very quickly. Set the logging level to debug only for short periods of time.

For more information about viewing log files and modifying levels, refer to the vROps online help.