Once you have finishedInstalling the Management Pack (NetApp FAS/AFF)andConfiguring the Management Pack (NetApp FAS/AFF), check theCollection StateandCollection Statusfor the adapter instance on theSolutionspage. If they show asNot Collecting orNo Data Receiving, respectively, the following troubleshooting topics can help you diagnose and correct common problems with your adapter instance.

Test Connection Errors

When Creating an Adapter Instance (NetApp FAS/AFF), click Test Connection after entering all of your configuration settings to ensure vROps can connect to the specified host.

The following errors are possible:

  • Please verify the Username and Password are correct.
  • Connection Refused. Please verify the Host and Port are correct.
  • 404 not found. Check that the Host and/or API version are correct.
  • Please verify user permissions.
  • Failed to establish an SSL connection. Please verify the SSL Configuration is correct.
  • Host [ hostname ] not found. Check Hostname.
  • Connection Timeout. Please verify the Host and Port are correct.
  • Failed to connect. Please verify the Host and Port are correct.

Adapter and Collector Log Files

You can review adapter errors in the adapter and collector log files, which can be viewed in the vROps UI or in an external log viewer.

  • Adapter log files are located in the $VCOPS_BASE/user/log/adapters/NetAppOCUM/ folder.
  • Collector log files are located in the $VCOPS_BASE/user/log/ folder.

To set the base log level for the collector in vROps:

  1. Navigate to Administration>Logs.
  2. Expand the MASTER folder, then select the COLLECTOR folder.
  3. Click the Edit Properties configure_icon icon.
  4. In the Root logger level drop-down menu, select the desired option.
  • The default logging level is warning.
  • To troubleshoot issues, set the logging level to info.
  • To view detailed messages, including micro steps, queries, and returned results, set the logging level to debug. 

Caution: If you set the logging level to debug , log files can become large very quickly. Set the logging level to debug only for short periods of time.

For more information about viewing log files and modifying levels, refer to the vROps online help.