The Management Pack for ServiceNow creates views that allow the user to view statistics of metrics for ServiceNow resources. The views help give a broad picture of the entire system, as opposed to a more in depth view.
The following views are available in the Management Pack:
| View | Type | Description |
|---|---|---|
| Alerts that are currently active | List | Show alerts for the selected object and its descendants that are currently active |
| Environment Top Critical Alerts Summary | List | |
| Symptoms | List | This view provides a list of active symptoms for the selected object. It is useful for a dashboard that is focused on diagnosing problems that do not have an alert. |
| Datastore Cost Analysis | Summary | The total and average values of monthly cost metrics for Datastores related to the selected group. |
| Host System Cost Analysis | Summary | The total and average values of monthly cost metrics for Host Systems related to the selected group. |
| Virtual Machine Monthly Cost Analysis | Summary | The total and average values of monthly cost metrics for Virtual Machines related to the selected group. |
To access the Management Pack views:
- Navigate to Environment > All Objects > ServiceNow.
- Double-click on the desired object (resource).
- Select the Details tab, then Views.
The available views for that resource are listed and can be selected.
