The Management Pack for ServiceNow creates views that allow the user to view statistics of metrics for ServiceNow resources. The views help give a broad picture of the entire system, as opposed to a more in depth view.

The following views are available in the Management Pack:

View Type Description
Alerts that are currently active List Show alerts for the selected object and its descendants that are currently active
Environment Top Critical Alerts Summary List
Symptoms List This view provides a list of active symptoms for the selected object. It is useful for a dashboard that is focused on diagnosing problems that do not have an alert.
Datastore Cost Analysis Summary The total and average values of monthly cost metrics for Datastores related to the selected group.
Host System Cost Analysis Summary The total and average values of monthly cost metrics for Host Systems related to the selected group.
Virtual Machine Monthly Cost Analysis Summary The total and average values of monthly cost metrics for Virtual Machines related to the selected group.

To access the Management Pack views:

  1. Navigate to Environment > All Objects > ServiceNow.
  2. Double-click on the desired object (resource).
  3. Select the Details tab, then Views.

The available views for that resource are listed and can be selected.

Accessing Views


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