When you try to log in to the vSphere Client, an error is displayed stating that the connectivity between VMware Cloud Gateway and VMware Cloud is lost.

Cause

The issue occurs in vCenter versions:
  • 7.0 Update 3.
  • 8.0 and 8.0 Update 1.
    Note: Starting vCenter 8.0 Update 2b, connectivity issues between VMware Cloud Gateway and VMware Cloud have been resolved.

Solution

Follow the instructions in the Knowledge Base Article 83798.