Since vSphere Bitfusion 2.5, you can run a support script that gathers essential server information and creates a bundle of the server logs. These logs provide important information when troubleshooting a server.

The support script gathers information about the setup and configuration of vSphere Bitfusion, driver versions, health check output, status of all servers and the server's hardware, Cassandra configuration and status, and others. Typically, you need the support bundle when working with VMware support.

By completing the following procedure, you create a support bundle by using the vSphere Bitfusion plug-in. Alternatively, you can create a server logs by using the command-line interface (CLI). You can log into the terminal of a running vSphere Bitfusion server and run the sudo command. The support bundle is created in /tmp/bitfusion-supportbundle.tar.gz


  1. In the vSphere Client, select Menu (vSphere Client menu icon) > Bitfusion.
  2. On the About tab, under Support, click Generate Support Bundle.
  3. Select a location to save the .tar file on your local machine.