During the installation and operation of an VSA cluster, different errors might occur which can prevent the correct functioning of the VSA cluster. You can take different actions to troubleshoot the errors.
Collect VSA Cluster Logs While in operation mode, a failure might occur to the VSA cluster. You can view information about the failure by collecting the VSA cluster logs.
VSA Manager Page Does Not Appear After the VSA Manager installation completes, the VSA Manager page does not appear in the vSphere Web Client.
VSA Cluster Member Failure Due to various reasons a VSA cluster member might stop responding even though the ESXi host is still working as expected.
Repair the Connection with the VSA Cluster Service In a VSA cluster with two members the VSA cluster service might become unavailable. As a result, its status changes to Offline. You can use VSA Manager to repair the connection between the VSA cluster and VSA cluster service.
Restart the VSA Cluster Service If a failure occurs within a VSA cluster with two members, you might have to restart the VSA cluster service to ensure that the VSA cluster works as expected.
vCenter Server Failure If your vCenter Server machine or vCenter Server installation fail permanently, the VSA cluster continues working but you cannot manage it from VSA Manager.
Recover the Management of an Existing VSA Cluster If the vCenter Server system failed and you had to recover or reinstall it together with VSA Manager, the VSA cluster is still running but is no longer registered with vCenter Server and VSA Manager. You can use the VSA Installer wizard to recover the running VSA cluster. Recovering the VSA cluster in VSA Manager does not make changes to the cluster.
Failure to Increase VSA Cluster Storage When you use the Increase Storage link to expand your VSA cluster, the operation might fail with an error message.
VSA Manager Page Fails to Load in the vSphere Web Client The VSA Manager page fails to load and the browser displays an error message.
Update the Outdated Version of VSA Cluster Service The VSA cluster service might reflect an earlier version even though the VSA cluster has been successfully upgraded. To verify if the VSA cluster service is successfully upgraded, check the version of the VSA cluster service in the VSA cluster service version file ( VCS.VERSION). If the version of the VSA cluster service in the VCS.VERSION file is same as that of the installed VSA cluster, you can safely ignore occurrences of outdated VSA cluster service version. If the VCS.VERSION file displays an earlier version of the VSA cluster service, follow the steps in the procedure.