The license reporting function is not available in the vSphere Web Client.

Problem

In the vSphere Web Client, when you navigate to Administration > Licensing > License Reports , the license reporting interface does not load and an error message appears.

The license reporting interface might not load because of the following reasons.

  • VMware VirtualCenter Management Webservices service is not running on the selected vCenter Server instance.

  • The vCenter Inventory Service is not running on the selected vCenter Server instance.

  • A license service is not running on the selected vCenter Server instance.

Results

Table 1. Enabling the License Reporting

Cause

Solution

VMware VirtualCenter Management Webservices service is not running on vCenter Server.

Verify that the VMware VirtualCenter Management Webservices service is running on the vCenter Server system. Navigate to the vCenter Server system in the inventory and select Monitor > Service Health. The page displays the following message if the VMware VirtualCenter Management Webservices service is not started.

Could not get vCenter Health status

If you see this error message, start the VMware VirtualCenter Management Webservices service.

vCenter Inventory Service is not running on vCenter Server.

Verify that the vCenter Inventory Service is running on the vCenter Server system. Navigate to the vCenter Server system in the inventory and select Monitor > Service Health. Start the vCenter Inventory Service if it is not running.

A license service is not running on vCenter Server.

Verify that all license services are running on the vCenter Server system. Navigate to the vCenter Server system in the inventory and select Monitor > Service Health. If a license service is not available, perform the actions recommended in the error message that appears. Restarting the VMware VirtualCenter Management Webservices service might also help.