Update Manager upgrades only an existing installation of VMware Tools in a virtual machine running on a host of version ESX/ESXi 4.0 or later.

Problem

You cannot upgrade VMware Tools because a virtual machine in incompatible compliance state cannot be remediated.

If no VMware Tools installation is detected on a virtual machine, a scan of the virtual machine against the VMware Tools Upgrade to Match Host baseline or a baseline group containing this baseline results in an incompatible compliance state of the virtual machine.

Results

Install VMware Tools manually, or right-click the virtual machine in the vSphere Client Inventory and select Guest > Install/Upgrade VMware Tools.