Occasionally, an upgrade of VMware Tools is incomplete. You can usually solve the problem by uninstalling VMware Tools and then reinstalling.

In a vSphere deployment, if you decide to use packages specific to Linux operating systems to manage VMware Tools, and if you already used vSphere to install VMware Tools, you must uninstall the existing VMware Tools. For more information about Linux OSPs for VMware Tools, see Operating System Specific Packages for Linux Guest Operating Systems.


  • Power on the virtual machine.

  • Log in to the guest operating system.


Select a method to uninstall VMware Tools.

Operating System


Windows 7, 8

In the guest operating system, select Programs > Uninstall a program.

Windows Vista and Windows Server 2008

In the guest operating system, select Programs and Features > Uninstall a program.

Windows XP and earlier

In the guest operating system, select Add/Remove Programs.


On a Linux guest operating system that has VMware Tools installed by using an RPM installer, enter rpm -e VMwareTools in a terminal window.

Linux, Solaris, FreeBSD, NetWare

Log in as root and enter vmware-uninstall-tools.pl in a terminal window.

Mac OS X Server

Use the Uninstall VMware Tools application, found in /Library/Application Support/VMware Tools.

What to do next

Reinstall VMware Tools.