After you install vCenter Server, you can collect the vCenter Server log files for diagnosing and troubleshooting purposes.

About this task


This procedure provides information about how to collect the log files for a Windows installation of vCenter Server. For information about exporting a support bundle and browsing the log files in the vCenter Server Appliance, see vCenter Server Appliance Configuration.


  1. Log in as an administrator on the Windows machine where vCenter Server is installed.
  2. Generate the log bundle.
    • Navigate to Start > Programs > VMware > Generate vCenter Server log bundle.

      You can generate vCenter Server log bundles even if you are unable to connect to the vCenter Server by using the vSphere Web Client.

    • In the command prompt, navigate to installation_directory\VMware\vCenter Server\bin and run the vc-support.bat command.


The log files for the vCenter Server system are generated and saved in a .tgz archive on your desktop.