If you want to export the support bundle of the vCenter Server instance in the vCenter Server Appliance for troubleshooting, you can do that by using the URL displayed on the DCUI home screen.

About this task

You can also collect the support bundle from the vCenter Server Appliance Bash shell, by running the vc-support.sh script.

The support bundle is exported in .tgz format.


  1. Log in to the Windows host machine on which you want to download the bundle.
  2. Open a Web browser and enter the URL to the support bundle displayed in the DCUI.


  3. Enter the user name and password of the root user.
  4. Click Enter.

    The support bundle is downloaded as .tgz file on your Windows machine.

  5. (Optional) To determine which firstboot script failed, examine the firstbootStatus.json file.

    If you ran the vc-support.sh script in the vCenter Server Appliance Bash shell, to examine the firstbootStatus.json file, run

    cat /var/log/firstboot/firstbootStatus.json