You can collect installation log files and check these files to identify the source of a failure if vCenter Server Appliance stops responding during initial startup.
- Access the appliance shell.
If you have direct access to the appliance
To connect remotely
Use SSH or another remote console connection to start a session to the appliance.
- Enter a user name and password that the appliance recognizes.
- In the appliance shell , run the pi shell command to access the Bash shell.
- In the Bash shell, run the vc-support.sh script to generate a support bundle.
This command generates a .tgz file in /var/tmp.
- Export the generated support bundle to the email@example.com:/tmp folder.
scp /var/tmp/vc-etco-vm-vlan11-dhcp-63-151.eng.vmware.com-2014-02-28--21.11.tgz firstname.lastname@example.org:/tmp
- Determine which firstboot script failed.
What to do next
To identify potential causes of the failure, examine the log file of the firstboot script that failed.