You can export the support bundle of the vCenter Server instance in the vCenter Server Appliance for troubleshooting using the URL displayed on the DCUI home screen.
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You can also collect the support bundle from the vCenter Server Appliance Bash shell by running the vc-support.sh script.
The support bundle is exported in .tgz format.
- Log in to the Windows host machine on which you want to download the bundle.
- Open a Web browser and enter the URL to the support bundle displayed in the DCUI.
- Enter the user name and password of the root user.
- Click Enter.
The support bundle is downloaded as .tgz file on your Windows machine.
- (Optional) To determine which firstboot script failed, examine the firstbootStatus.json file.
If you ran the vc-support.sh script in the vCenter Server Appliance Bash shell, to examine the firstbootStatus.json file, run