If you already have a Service Request ID with VMware, you can use the vSphere Web Client to upload the system log bundles directly to your service request.


Request a Service Request ID from VMware Technical Support.


  1. In the vSphere Web Client, navigate to Administration.
  2. Click Support, and click Upload File to Service Request.
    An Upload File to Service Request dialog box opens.
  3. Enter your Service Request ID with VMware.
  4. Click Choose File, and select the log bundle you want to attach to your service request with VMware, and click OK.
  5. If you protected your support package with a password, provide the password to VMware Technical Support by using a secure channel.


The log bundle is sent to your service request.