Support bundle includes support logs and configurations, which are used for troubleshooting. You can export the support bundle of the vCenter Server instance in the vCenter Server Appliance using the URL displayed on the Direct Console User Interface home screen.

You can also collect the support bundle from the vCenter Server Appliance Bash shell by running the script.

The support bundle is exported in .tgz format.


  1. Log in to the Windows host machine on which you want to download the bundle.
  2. Open a Web browser and enter the URL to the support bundle displayed in the Direct Console User Interface.
    https:// appliance-fully-qualified-domain-name:443/appliance/support-bundle
  3. Enter the user name and password of the root user.
  4. Click Enter.
    The support bundle is downloaded as .tgz file on your Windows machine.