You can collect support bundles on registered cluster and fabric nodes for troubleshooting and download the bundles to your machine or upload them to a file server.

If you choose to download the bundles to your machine, you get a single archive file consisting of a manifest file and support bundles for each node. If you choose to upload the bundles to a file server, the manifest file and the individual bundles are uploaded to the file server separately.


  1. From your browser, log in with admin privileges to an NSX Manager.
  2. Select System > Support Bundle.
  3. Select the target nodes.
    The available types of nodes are Management Nodes, Edges, Hosts, and Public Cloud Gateways.
  4. (Optional) Specify log age in days to exclude logs that are older than the specified number of days.
  5. (Optional) Toggle the switch that indicates whether to include or exclude core files and audit logs.
    Note: Core files and audit logs might contain sensitive information such as passwords or encryption keys.
  6. (Optional) Select the check box to upload the bundles to a file server.
  7. Click Start Bundle Collection to start collecting support bundles.
    The number of log files for each node determines the time taken for collecting support bundles.
  8. Monitor the status of the collection process.
    The Status tab shows the progress of collecting support bundles.
  9. Click Download to download the bundle if the option to send the bundle to a file server was not set.