To troubleshoot NSX Advanced Load Balancer problems, you can collect support bundles. The support bundles might be requested by VMware Support.

When you generate the support bundle, you get a single file for the debug logs that you can download.

Procedure

1. In the NSX Advanced Load Balancer Controller dashboard, click the menu in the upper-left hand corner and select Administration.
2. In the Administration section, select System.
3. In the System screen, select Tech Support.
4. To generate a diagnostics bundle, click Generate Tech Support.
5. In the Generate Tech Support window, select Debug Logs type and click Generate.
6. Once the bundle is generated, click the download icon to download it to your machine.
   For more information about collecting logs, see https://avinetworks.com/docs/21.1/collecting-tech-support-logs/.