VMware Technical Support routinely requests diagnostic information from you when a support request is handled. The information is gathered using a specific script or tool for each product.

Within a tenant environment, it is important to collect the information from the vSphere Replication components. If the problem exists within other systems, collect the logs from all the relevant components at the same time to ensure that the errors can be correlated correctly.

Support Bundles

Support bundles are generated automatically and contain product-specific logs, configuration files, and data appropriate to the situation.

vSphere Repication Appliance

Perform the following steps to collect the support bundle for vSphere Replication Appliance:

  1. In a Web browser, navigate to the vSphere Replication virtual appliance management interface (VAMI) on the following URL.

    https://(hostname or IP address):5480

  2. Log in and select the VR tab

  3. Click Generate to create a support bundle file

  4. After the support bundle file is generated, click the file to download the support bundle

Log File Locations

If you are not using the support bundle capability, you can collect diagnostic information manually. The following table lists the log locations for all the components.

Table 1. Log File Location for Tenant Components

Component

Log Location

vCenter Server 5.x and earlier versions on Windows XP, 2000, 2003

%ALLUSERSPROFILE%\Application Data\VMware\VMware VirtualCenter\Logs\\ >

vCenter Server 5.x and earlier versions on Windows Vista, 7, 2008

C:\ProgramData\VMware\VMware VirtualCenter\Logs\

vSphere Replication Appliance

/opt/vmware/hms/logs

vCTA

/opt/vmware/vcta/logs on the vSphere Replication Appliance.

hostd

/var/run/log/hostd.log on the ESXi host.

vmkernel

/var/run/log/vmkernel.log on the ESXi host.