VMware Technical Support routinely requests diagnostic information from you when a support request is handled. The information is gathered using a specific script or tool for each product. Support bundles contain product-specific logs, configuration files, and data appropriate to the situation.

Collecting a Support Bundle from vCenter Server

You can generate the vCenter Server support bundle by performing the following steps:

  1. In a Web browser, navigate to https://(vCenter_Server_FQDN):443/appliance/support-bundle.

  2. Enter root credentials and click Enter.

  3. The download starts.

For more information about vCenter Server Diagnostic, see Collecting diagnostic information for VMware vCenter Server KB Article.

Collecting a Support Bundle from vCloud Director

To collect the vCloud Director support bundle, establish an SSH connection to one of the vCloud Director VMs and run the following command:

/opt/vmware/vcloud-director/bin/vmware-vcd-support --all --multicell

The command produces a file in the following format: vmware-cvd-support-YYYY-MM-DD.NNNN.tgz. The support bundle file is at: /opt/vmware/vcloud-director/data/transfer/vmware-vcd-support

Collecting a Support Bundle from vSphere Replication Manager

To collect the support bundle for vSphere Replication Manager, perform the following steps:

  1. In a Web browser, navigate to https://(vRMS hostname or IP address):5480

  2. Log in and select the VR tab

  3. To create a support bundle file, click Generate.

  4. After the support bundle file is generated, click the file to download the support bundle

The vSphere Replication Manager support bundle includes support bundles from all connected vSphere Replication Server instances.

Collecting a Support Bundle from vSphere Replication Server

The vSphere Replication Server can generate a diagnostic bundle used to diagnose replication problems. You can generate the diagnostic bundle by opening the vSphere Replication VAMI, selecting the VRM tab, and clicking Support.

Click the Generate button and a .zip package is created containing the logs.

Collecting a Support Bundle from vSphere Replication Cloud Service

You can generate the vSphere Replication Cloud Service support bundle by running the following command on the host VM:

# /opt/vmware/hms/bin/generatesupportbundle.sh

The output is located in a subfolder at /opt/vmware/hms.

Find Job ID in vCloud Director Org log for Configure Replication task. This task can then be traced into the vSphere Replication Cloud Service logs.